Sandicliffe Leicester

Reply from Sandicliffe Leicester

The vehicle was booked in for an all day booking, we took the vehicle in to the workshop straight away, the vehicle was completed within a few hours, Mr Harvey waited around with his son for the vehicle, Mr Harvey said not to wash it

Reply from Sandicliffe Leicester

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you felt let down by the service you received , that’s never the experience we want for our customers. In this case, your MOT unfortunately failed due to a faulty headlamp. We had to order a replacement part, and the delay in receiving it impacted the turnaround time. As soon as the part arrived, we completed the work at the earliest opportunity. We understand that waiting for updates can be frustrating, and we’re sorry if our communication didn’t meet your expectations. We’ll be reviewing this with the team to ensure we keep customers better informed moving forward. Thank you again for your feedback, it helps us improve. If you’d like to discuss this further, we’re more than happy to speak with you directly.