Border City Autos

Border City Auto is an absolute gem. The team is so easygoing and approachable, and they made the entire process feel natural and stress-free. From start to finish, their friendliness and support made everything straightforward. I can’t recommend them enough—top-notch customer service, and I’ll definitely be back!

Booked in at 9am for a full service and MOT. Car would be ready in 4.5hr, expected a courtesy car as stated on their own website to be told they don't offer this. 4.5hr later car only had its MOT which was outsourced to another garage. When asked how much longer to do the service, told they dont offer this just minor & major. 7hr later car was ready. Salesman ticked off the job sheet which the mechanic had no clue that he was doing a full service. No confidence the full service was done at all.

Excellent at reception,could have been more specific on the work that was to be done could not tell me what oil they would use just said it’s the one for your vehicle. After 2 hours I rang to ask if the service was done (oil change) no I’ll get back to you 3 mins later yes it’s ready 🤔 no customer courtesy car wash.went to my car only to see they had not stamped the vehicle log book for the service it was all a bit lax after the first hello, you need to practice customer service fully to end