PARKWAY GARAGE LTD

Reply from PARKWAY GARAGE LTD

We’re very sorry to hear about your experience and apologise for the delays and miscommunication you encountered. This is not the level of service we aim to provide. We are reviewing our scheduling and communication processes to prevent situations like this in the future. If you believe the additional charge for the light was incorrect, we’re happy to look into it and resolve the issue. Although we regularly receive positive feedback about our MOT service and staff, it’s clear we fell short during your visit. Thank you for bringing this to our attention we hope you’ll consider giving us another chance to provide the standard of service our customers usually experience.

Reply from PARKWAY GARAGE LTD

We’re very sorry to hear about your experience, and we appreciate you taking the time to share this feedback. The issues you’ve described regarding communication, timing, and the quality of work are not the standard we aim to provide, and we apologise for the inconvenience and frustration this caused. We would like the opportunity to look into the concerns you’ve raised, including the bulb that is still not working and the ABS light appearing after the CV boot replacement. If you are willing, please contact us so we can inspect these matters and resolve them for you. Although we regularly receive positive feedback from customers who highlight our helpful staff and reliable workmanship, it’s clear that we did not meet those expectations during your visit. Your comments have been shared with our team so we can address the issues and improve our service. Thank you again for bringing this to our attention. We hope you will consider giving us the chance to put things right.

Reply from PARKWAY GARAGE LTD

We’re very sorry to hear about your experience, and we apologise that the MOT and service did not meet the standard you expected. The concerns you’ve raised about incorrect remedial work, missing service details, and the service light not being reset are not reflective of the level of care we aim to provide. We would appreciate the opportunity to review this for you. If you are willing, please contact us so we can check the MOT findings, provide the full service report, and ensure the service light is correctly reset. We regularly receive positive feedback from customers who value our thorough MOT checks and clear communication, so it’s disappointing to learn that this was not your experience. Your comments have been shared with our team so we can address these issues and improve our processes. Thank you for bringing this to our attention.